Privacy Policy

Sovera Collective LLC ("Sovera Collective," "we," "us," or "our") operates this website. This Privacy Policy explains how we collect, use, share, and protect information from visitors and prospective clients or patients. Medical services offered through this website are provided by HeartSpringTX PLLC doing business as Sovera Health, a separate professional entity. Coaching services are offered through Sovera Coaching, a nonmedical service that is separate from clinical care.

Protected health information (PHI) created or received in the course of medical care by HeartSpringTX PLLC doing business as Sovera Health is governed additionally by our HIPAA Notice of Privacy Practices. This Privacy Policy applies to general website information and does not itself constitute the HIPAA Notice.

Information we collect

• Contact information you submit through website forms, such as name, email address, phone number, and general location.
• Information you choose to include in free-text fields on our forms, such as a brief description of the service or area of support you are interested in.
• Communications you send to us by email.
• Website usage data collected automatically, such as IP address, browser type, device information, pages visited, referring URL, and general interaction data.
• Cookies, analytics identifiers, and similar tracking technologies used to operate the website, measure traffic, and improve site performance.

Please do not include diagnoses, medications, medical history, or other sensitive health information in website forms or general email. Any medical information needed to provide care will be collected through the secure patient portal after a provider-patient relationship has been established.

How we use information

• To respond to inquiries, waitlist entries, and discovery-call requests.
• To determine whether Sovera Health, Sovera Coaching, or another next step may be appropriate for you.
• To coordinate care with individuals who become patients of HeartSpringTX PLLC doing business as Sovera Health.
• To operate, maintain, secure, and improve this website.
• To send transactional messages related to your submissions.
• To comply with legal obligations and enforce our terms.

We do not sell personal information.

When we may share information

We may share information with service providers and other parties as reasonably necessary to operate our business or as permitted or required by law, including:

• Technology vendors that host the website, database, forms, email delivery, and related infrastructure.
• Healthcare operations vendors that support the clinical practice, such as electronic health record systems, patient portals, telehealth platforms, and secure messaging tools.
• Laboratories and pharmacies involved in evaluating or providing care to established patients.
• Payment processors used to collect fees.
• Professional advisors such as attorneys, accountants, and auditors.
• Legal, regulatory, or law enforcement authorities when disclosure is required by law or reasonably necessary to protect rights, safety, or property.
• A successor entity in connection with a merger, acquisition, or other business transaction.

We do not represent that every website vendor is HIPAA compliant. Information submitted through general website forms is treated as ordinary website contact information and is not covered by the HIPAA Notice of Privacy Practices unless and until it becomes part of a clinical record maintained by HeartSpringTX PLLC doing business as Sovera Health.

Cookies, analytics, and tracking

The website may use cookies and similar technologies to remember preferences, keep the site functioning, and understand aggregate usage. You can control cookies through your browser settings. Disabling cookies may affect some website features.

Email and text communications

If you submit a form or email us, we may reply by email using the address you provide. Established patients may also receive appointment-related communications through the secure patient portal. Do not use email or text messaging to send confidential health information or for emergencies.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through this website. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Any transmission of information is at your own risk.

Data retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including responding to inquiries, providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. Retention periods for clinical records maintained by HeartSpringTX PLLC doing business as Sovera Health are governed by applicable state and federal law.

Your rights and privacy choices

Depending on where you live, you may have certain rights regarding personal information we hold about you, including the right to request access to, correction of, or deletion of your personal information, subject to legal exceptions. Requests related to clinical records are handled under the HIPAA Notice of Privacy Practices and applicable law. To make a request, contact us at the address below. We may need to verify your identity before responding.

Children

This website is not directed to children under 13, and Sovera Health does not treat pediatric patients. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Contact

For privacy questions or requests, email hello@soveracollective.com or write to Sovera Collective LLC, 2028 E Ben White Blvd, Suite 240-9678, Austin, TX 78741.